Last updated: June 28, 2026 · Version 1.1
Closer AI ("we," "us," or "our") operates the Closer AI mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our App. We are committed to protecting your privacy and handling your data with transparency. By using the App, you consent to the practices described in this Privacy Policy.
We collect the following categories of information to provide and improve our service:
When you create an account, we collect your name, email address, your partner's name, your partner's email address, relationship type and duration, and relationship goals you select during onboarding.
When you use the recording feature, the App captures audio recordings of your conversations. Recordings are uploaded to our secure cloud storage for processing.
We generate and store transcripts of your recorded conversations, AI-generated conversation summaries, relationship insights and coaching suggestions, and conversation analysis data.
We may automatically collect device type and operating system, app version, usage patterns (e.g., feature usage frequency, session duration), and crash reports and performance data.
We use the information we collect to: provide, maintain, and improve the App's functionality; generate transcripts from your audio recordings; produce AI-generated summaries, insights, and coaching suggestions; facilitate partner account linking and data sharing; send transactional emails (e.g., partner invitations, account notifications); ensure the security and integrity of the App; communicate with you about the service; and improve and develop new features using aggregated, anonymized data only.
For users in the European Economic Area (EEA), we process your personal data on the following legal bases:
You provide explicit consent during onboarding for recording, transcription, and AI analysis of your conversations.
Processing is necessary to provide the service you have requested, including account management, transcription, and AI analysis.
We have legitimate interests in improving our service, ensuring security, and preventing fraud, provided these interests are not overridden by your rights.
We may process your data when required to comply with applicable laws, regulations, or legal proceedings.
We use the following third-party services to operate the App. Each provider only receives the minimum data necessary to perform its function:
Purpose: Cloud infrastructure, database hosting, file storage, and authentication. Data shared: Account information, encrypted audio recordings, transcripts, and AI-generated content.
Purpose: Speech-to-text transcription. Data shared: Audio recordings are sent for transcription processing. Deepgram processes the audio and returns the transcript text.
Purpose: Conversation analysis, summary generation, and coaching insights. Data shared: Conversation transcripts, your name and partner's name, relationship goals, and aggregated communication patterns are sent for AI analysis and coaching. The original audio recording is NOT sent. Anthropic (Claude AI) processes this data under a zero-data-retention policy for API usage.
Purpose: Transactional email delivery (partner invitations, account notifications). Data shared: Email addresses and names necessary for email delivery.
Purpose: Crash reporting, error monitoring, and performance tracking. Data shared: Anonymized error reports including app version, device OS, stack traces, and session replay recordings. Session replays mask all text and images — no conversation content, transcripts, or chat messages are captured. Sentry does not receive your audio recordings, transcripts, or AI-generated content.
Purpose: Privacy-first analytics for our public website (not the App), used to understand how visitors find and use the site. Data shared: Aggregate website usage only — pages viewed, referring source, and approximate region derived from your IP address (which is anonymized and not stored). PostHog is configured to run without cookies and does not track you across other websites. It does not receive your name, email address, audio recordings, transcripts, or any AI-generated content. If you enable "Do Not Track" in your browser, no analytics are collected.
We do NOT sell your personal information. We do not share your data with third parties for their marketing purposes. We only share your data with the service providers described above, as necessary to provide the App's functionality, and as required by law (e.g., in response to a valid legal process such as a subpoena or court order).
We retain your data according to the following guidelines: audio recordings and transcripts are retained until you choose to delete them or delete your account; account information is retained for the duration of your account and deleted upon account deletion; AI-generated summaries and insights are retained until you delete them or delete your account; and anonymized, aggregated data (which cannot be used to identify you) may be retained indefinitely for service improvement purposes. Notwithstanding the above, we may retain limited data beyond your deletion request where required by law, regulation, or valid legal process (e.g., a subpoena, court order, or active litigation hold).
Right of access: request a copy of your personal data. Right to rectification: request correction of inaccurate data. Right to erasure: request deletion of your personal data. Right to data portability: receive your data in a structured, machine-readable format. Right to restrict processing: request limitation of how we process your data. Right to object: object to processing based on legitimate interests. Right to withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to know: request information about the categories and specific pieces of personal information we collect, use, and disclose. Right to delete: request deletion of your personal information. Right to opt-out of sale: we do NOT sell your personal information, so this right is already honored. Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.
Right of access: request access to your personal information held by us. Right to correction: request correction of inaccurate or incomplete personal information. Right to withdrawal of consent: withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
You may exercise your privacy rights by emailing us at closerprototype@gmail.com or by using the account management features within the App (e.g., deleting recordings, deleting your account). We will respond to verified requests within the timeframes required by applicable law.
We implement industry-standard security measures to protect your data, including: TLS encryption for all data in transit between your device and our servers; encryption at rest for stored data, including audio recordings and transcripts; Supabase Row Level Security (RLS) policies ensuring users can only access their own data; access controls and authentication for all data operations; and regular security reviews and monitoring. While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your data may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers operate. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your data receives an adequate level of protection.
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at closerprototype@gmail.com.
When you use the App with a partner, both partners' data is collected and processed. Both partners must consent to recording and analysis during onboarding. When accounts are linked, AI-generated summaries are automatically shared between partners. Full transcripts require mutual approval from both partners before sharing. Either partner may unlink their account, which revokes the other partner's access to shared data going forward. Each partner retains independent control over their own account and data.
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically. Continued use of the App after changes are posted constitutes acceptance of the updated policy.
For questions or concerns about this Privacy Policy or our data practices, please contact us at closerprototype@gmail.com.